Quality Inn & Suites North NO. Michigan Review

I arrived at the Quality Inn North on June 8, 2013 with my boyfriend. We were in the room for approximately 30-45 minutes when I received a call from my Aunt that my Mother at home in MI had found my 18 year old brother unresponsive in his room. My brother suffered from a congenital heart defect: hypoplastic left heart syndrome which ultimately took his life. Frantically we checked out of the hotel but told we could not be issued a refund due to the fact we were in the room for more than 15 minutes. I asked if we could speak to a manager and we were informed she would not be in until Monday. Monday came and I had my boyfriend call the management, he was told she would not issue a refund to us. I then called the corporate offices only to learn that the hotels are individually owned and operated and I would personally have to speak with the management for this situation. THEN I called the manager directly only to receive a voice mail—this was on Monday. I also contacted every corporate person I could via email as well. I didnu2019t receive an email from the management of the hotel until today—Wed June 12, 2013 and she said: “I am sorry for your loss. As I told your boyfriend

the room was used and we could not rent it out again for the night so therefore I cannot issue a refund on the room. I understand your situation and all I can do is offer my condolences. If you choose to stay with us in the future I will give you a 20& discount on one of our Jacuzzi suites. Again I am sorry for your loss.”” I then gave her an ultimatum and said if you have until the end of the week to resolve this issue or I will send my story to each and every newspaper from my home in Michigan to Toledo

Ohio. OF COURSE then a corporate big wig called me and told me I would only be issued $70 of my total cost. Due to the loss of work time and the needs of my parents and I…I NEED MY FULL REFUND.”

445 E Alexis Rd Toledo , Ohio USA

(419) 476-0170

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