Radio Shack and Radio Shack Service Center Fort Wayne Indiana…

I purchased a cell phone at Radio Shack in Dec 2000 along with their 3 year service plan. When my phone broke after 20 months of use I took it to be repaired. I was told it would take 2 weeks to fix. I use my cell phone as my home phone so didn’t really want to give it up for that long but the manager told me it would be two weeks at the most, he had just gotten some back that had only taken 8 days. Fine. I left it. nAfter 2 weeks I called to see where my phone was. The service ctr hadn’t started on it yet! After a couple more days they said it was listed in “Waiting to be shipped”” status. FIVE days later it was STILL “”Waiting to be shipped””. I called the service center in Tennessee to find out the hold up

I told CAROLINE at the service center that I wanted it shipped overnight. “”We don’t do that””. I told her “”This is crap”” (my exact words) and she hung up on me. The manager of the store called and was told it was shipping out that very day. Five MORE days and it wasn’t there. They checked the computer at the store and it said

you guessed it

“”Waiting to be shipped””. I was on the verge of a major break down reminiscent of the movie Falling Down at this point. The manager told me that she too had been hung up on several times by the svc ctr when she had called to check on my phone. Again

they told me it would be shipped that day and it was. It took exactly FOUR WEEKS to get my phone back after it sat for TEN DAYS “”Waiting to be shipped””! During this time I was given excuses like

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