On June 13, 2010, my wife and I reserved a room for a one-night stay from August 25-26 at the Ramada in Kamloops, B.C. for a trip that we were making to Vancouver Island from the Edmonton area. A couple of days after reserving the room, we decided to fly out instead and requested a cancellation of our booking. We were told that we could not cancel and that our payment would still be taken. The amount was $134.97 CAD. Shortly afterwards, I made a complaint to Ramada’s “customer service”” department

requesting again that we be refunded our money. In short

for weeks and weeks

we were given the “”run-around”” to call this person and then that person. Our money has never been refunded. We have never stayed at a Ramada since

will never stay at a Ramada again. We have also shared our story with many