Rent-A-Movie Mesa AZ Review

This report concerns: Rent-A-Movie, 1155 East Broadway, Mesa, Arizona 85204. nOn August 10, 2000, I began a membership with the above-named company. On that date, I also rented four movies. To avoid late fees, I paid for two days rental on the four movies. I specifically asked the woman checking the movies out when I had to bring them back. She told me that the time they were to be returned was on the cassette case. All four movie boxes had 9:00 pm for the return time. nI returned the movies on August 12 at approximately 7:00pm. nThis evening, August 15, I returned to the store to rent a couple of movies. At the counter, the woman told me that I had a $2.50 late fee. I explained that I had paid for four movies for two days and returned them all on time. She said that one of the movies was a new release and that it was to have been returned by 5:00pm on the return date. I had her check the boxes for that movie and, sure enough, one of the boxes said 9:00 pm on it. (Note that she first tried to hide that box behind the other one that said 5:00pm on it, holding them up and saying, “See

5:00 o’clock.”” When I asked her what the one behind said

she stuttered and admitted that it said 9:00 pm on it.) nWhen I pointed out that my late return was because of their mistake

the woman told me that I had signed an “”agreement”” that stated that movie was to be returned by 5:00 pm. I went on to explain that not only had I not received a copy of that invoice

but that the woman who had checked the movies out to me had stated that the return time was on the box. She said that by signing the agreement

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