Do not buy from ReptileDepot.com nI ordered three red-eyed tree frogs from their website. I was a little nervous about getting them from a website, but no pet stores in my area carry them, and one of the stores actually recommended I look at Reptile Depot. nI was a bit uneasy at first, but after reviewing their refund policy, and alive on arrival guarantee, I felt comfortable enough to order from them.nBig Mistake nI placed the order on a Friday morning, and expected them to arrive on Saturday. (After paying $80 for overnight shipping) On Saturday, I had not received any communication about my order, so I sent an email to support. After no email on Monday, I called their store, and they informed me that the order was sent that day, and will be there on Tuesday. nTuesday afternoon comes, and so do the frogs. Yay!, right? Nope all 3 frogs were shipped in the same small container inside of the package! 2 of them were tangled together and dead. nOnce my wife came home from work with our laptop, I hopped on and email them about the issue. The next day (Wednesday) , I received a response asking me to freeze the bodies while they looked into the issue. After no response by Friday, I called the store, and the woman told me to mail the bodies back, so I could receive my refund.nGreat I though, so I mailed them back using certified mail. After they received it, I called again in seek of a refund/replacement. nThe woman said I would get a call back. After no call, I emailed them, and this is their message: nIf dead at 2Pm why did you not immediately notify us? Your notice to us was 6/13/2006 7:25:27 PM, and you must have been aware they were dead. That should trigger an immediate response to call us to ensure your guarantee was not void. Your statement clearly shows us you were aware of our terms: We do hope our Guarantee does provide comfort,. Summer months can be tough and we can only hope customers comply with our guarantee for everyones sake (animals included). If you do not take care of the animals, we cannot be responsible nWhat??? I open the package to dead animals, and its my fault? Why have a 24 hour guarantee, if you incriminate people who dont contact you the moment the box is opened? nThey have been dodging calls, and emails ever since. Ive been hung up on, put on hold for extended periods of time, and the manager never seems to be in.nFYI, Reptile Depot has 13 unresolved claims at the Better Business Bureau and an F Rating nReptile City has poor reviews, and an unsatisfactory record with the BBB. nLLL Reptile has good reviews, and a good record nI wish I had only known sooner. nGood luck!n9 months ago nSource(s):nReptileDepot Review-n(((ROR REDACTED))) nReptileDepot – F Rating by BBB:n(((ROR REDACTED))) nA GREAT Site for reviewing reptile and amphibian dealers:n(((ROR REDACTED))) nHope that Helps! nRobnMedina, MinnesotaU.S.A. CLICK here to see why Ripoff Scams, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
reptiledepot.com Chatsworth, California U.S.A.
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