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Charging for rooms they are not honoring

I booked a room for 2 nights at the Ramada Inn in Grand Junction, CO. When we checked in, the Ramada had no reservation for us. I called Hotels.com and they faxed my reservation to Ramada. They first tried to cancel my reservation and send me to a different hotel but they said they would charge Ramada $100/night for the cancelled reservations. Ramada honored their reservation but hotels.com only paid for one night when I had prepaid for 2 nights. Ramada Inn called and tried to collect from me for the second night which I had already prepaid to hotels.com.

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It has many negative reviews online. I would highly recommend you do your research well before considering them.

There have been various reports of fraud and scams. It is definitely not a company worth your trust or money.

I have tried multiple websites and also their official channel. Yet no response or resolution.

There are a lot of mentions on the Internet regarding their founders indulging in illicit activity and consumers taking them to court.

This post was published by a user on July 26, 2020 (CST) with a permanent URL - https://www.yscam.com/review/hotels-com-2/. These reviews and opinions for Hotels.com are published as is. This website is simply a consumer grievance free-speech platform. As such, YScam cannot be held liable for the reports and comments on this page as per Section 230 of the Communications Decency Act.