Company sends demand letters even after you submit insurance
We submitted proof of insurance to complete the loan process, so this is unnecessary to begin with. Instead of being asked to verify insurance, we received an aggressive demand letter threatening to charge us $8,100 if we didn’t submit proof of insurance. We did immediately. They didn’t acknowledge it, no email confirmation, website still says that we haven’t submitted. I called and they confirmed that I had submitted. A month later I got another demand letter. I called and was told there was a discrepancy (not with my insurance, but with their records). They refused to provide any confirmation of my conversations, the fact that I submitted and have valid insurance, and the website still says that I didn’t submit anything. This reeks of fraud.