Options Plus Carpet Cleaning Scam! The WORST carpet cleaning job I’ve EVER had! Vancouver British Columbia!!
WHAT A RIP OFF! The cleaner simply wet and then vacuumed the carpets. 3 of us were watching and simply couldn’t beleive how pathetic a job he was doing. I’ve had many carpets cleaned before, but these guys didn’t begin to get mine clean. The guy was polite, but simply had no idea how to use a steam cleaner in the way required to remove dirt and stains. I paid him because I felt sorry for him. I called the office the following day and explained that I was very dissatisfied and wanted a different operater to come back – I even offered to pay again. The guy on the phone was rude and condescending and said someone would get back to me. It’s the third day, and I’ve tried 6 times in the past hour; seems like they are screening my call and don’t want to deal with it. I wouldn’t use these guys ever again; frankly, the carpets looked better before as he left so many streaks in it. As importantly, apparantly they have little regard for customer satisfaction. They call themselves OPTIONS. And thank goodness, there ARE other options! RIP OFF RIP OFF RIP OFF