Oreck abandons Las Vegas & Henderson customers Henderson Nevada!!
In April 2010 I purchased an Oreck Orbiter at our local Oreck store in Henderson, Nevada. It was expensive ($500) but it came with a 10 year warranty AND included 10 free annual ‘tune-ups’. On 12-14-2013 I drove to the store to buy some supplies and found the store empty and a ‘for lease’ sign in the window. I called the Oreck corporate office to find an alternative store to purchase supplies AND for a location where the remaining 7 annual ‘free tune-ups’ would be provided. Since my machine also needed 2 repairs in the past 3 years I was sure that, eventually, something else would break and need repair. The operator reported to me that the Henderson store was a Franchise and was no longer open; she was unsure if a new location in Henderson/Las Vegas would be opened. She reported that the nearest service center (where repairs and the annual ‘tune-ups’ would be performed) was located in Pahrump, Nevada – a 135 MILE ROUND TRIP from my house. Clearly this company has screwed all of their existing customers in the Las Vegas and Henderson area. DO NOT patronize this company – their ‘commitment’ to customer care is, put politely, bovine excrement.