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Oreck abandons Las Vegas & Henderson customers Henderson Nevada!!

In April 2010 I purchased an Oreck Orbiter at our local Oreck store in Henderson, Nevada. It was expensive ($500) but it came with a 10 year warranty AND included 10 free annual ‘tune-ups’. On 12-14-2013 I drove to the store to buy some supplies and found the store empty and a ‘for lease’ sign in the window. I called the Oreck corporate office to find an alternative store to purchase supplies AND for a location where the remaining 7 annual ‘free tune-ups’ would be provided. Since my machine also needed 2 repairs in the past 3 years I was sure that, eventually, something else would break and need repair. The operator reported to me that the Henderson store was a Franchise and was no longer open; she was unsure if a new location in Henderson/Las Vegas would be opened. She reported that the nearest service center (where repairs and the annual ‘tune-ups’ would be performed) was located in Pahrump, Nevada – a 135 MILE ROUND TRIP from my house. Clearly this company has screwed all of their existing customers in the Las Vegas and Henderson area. DO NOT patronize this company – their ‘commitment’ to customer care is, put politely, bovine excrement.

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Teresia Alspach

Oreck Oreck XL Silver, scratched my hardwood Cookeville, Tennessee!! I bought an oreck siver XL in May, before buying I ask the question to a customer service rep, were they safe for hardwood floors, I was told yes. after using I started seeing deep scratches in my floors and realized it was the cleaner doing it, turn the cleaner upside down , and on the plate there were scratches also and the plate was worn badly. I had a hardwood professional out and he also said the scratches were from the vacuum cleaner. Well anyway I have over 5000.00 dollars… Read more »

Charles Heusel

Oreck Returned two items, garment steamers 2 years ago, never rec’d. a refund, even with BBB intervention Internet!! I purchased for gift-giving purposes, two garment steamers from Oreck for $39.95 each. I did not receive these items until I complained to the company. I finally received one item a few months after I purchased it. With additional calls and letters, I finally received months later the 2nd garment steamer. By the time I received my order, it was too late to give as gifts. I returned both garment steamers and never received a refund, despite the many phone calls and… Read more »

It has many negative reviews online. I would highly recommend you do your research well before considering them.

There have been various reports of fraud and scams. It is definitely not a company worth your trust or money.

I have tried multiple websites and also their official channel. Yet no response or resolution.

There are a lot of mentions on the Internet regarding their founders indulging in illicit activity and consumers taking them to court.

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