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Overnightmattress.com Five business days shipping has now been 35 days, no phone contact hold only, no email contact either. Johnson City, Tennessee!!

I ordered a mattress from these folks on Feb 23rd and was told it would ship in five business days. I never got a tracking number so I called the following week. They told me they got a wet load of foam and had to re order and my mattress would go out within the next week. So again I called a week later and was told that they were moving their warehouse and production to Miami and it would ship either Friday or Monday….Wednesday the 14th of March I spoke with a sales rep Sheri and she told me to give them till the 16th and she would personally call me back and tell me what was going on and when to expect my mattress. Friday came and went. So Monday the 19th I called and spoke with a Shipping manager. He said he was printing the labels and the bed would ship out either that night or the next day. When I looked at my account it stated it was paid in full and shipped out on the 19th of march….It is now the 29th. I have tried to call these people since the 21st of March to make sure all was well, now I get put on hold and am first or second in line, stay on hold for about two to four minutes then get told Im sorry we missed your call please leave a message and someone will call you back as soon as possible….Well I have left like 10 messages and not one person has called, left them SEVERAL emails and none have been answered. So they cannot be contacted by phone or email to find out what is going on. Just a rip off as far as I am concerned. What a horrible company to deal with.

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Roxane Mazzella

Overnightmattress.com do not make good on their guarantee, warranty, or product, Internet!! I would like to let the general public know of the experience and consumer OPINION I have had with overnightmattress.com. this company boasts a product guarantee, as well as a 20 year warranty on their product. I had to inquire about their warranty due to a defective product which was acknowledged by the company as listed below. I have also been intentionally disregarded by this company in communications. I started talking with them on 5/3/10 and today is 6/8/10 and still have not been contacted by this company… Read more »

Jeannine Scheirman

I had purchased from this company about two years ago. Like a lot of posts, initially I was very pleased with this mattress. I have done everything I was supposed to (turning often to even out the pressure on the bed), but it is now to the point where this is no support left no matter what I do. I actually throw my hips and ribs out constantly and the only way to avoid this is to sleep on the floor. I am an adult female that has weighs around 145 lbs — hardly much weight for any bed to… Read more »

Marian Varella

I ordered a mattress from overnightmattress.com because someone I know tried them. Their prices were good and they had a “120 day risk free return policy”–they even pay for the return shipping. The risk free return policy was appealing given that I was making a large purchase from an online retailer. I received the mattress and after 2 days I decided I hated it. When I went to return the mattress using their 120 day risk free return policy I find out that it must be shipped back in a box (and if youve ever tried to find a box… Read more »

Santana Hammar

Overnightmattress.com Over night mattress I knew after three minutes this was just a gloified futon. And then they made me keep it so they could charge me a restocking fee. Johonson City, Tennessee!! About a month ago my wife and I purchased a mattress from overnightmattress.com, because her boss recently did and with the economy we needed to save some money. The mattress was priced well, about $1,000.00 for a king and you could have one side firmer then the other which was cool. when we got the mattress we unpacked it and set it up let it expand, because… Read more »

It has many negative reviews online. I would highly recommend you do your research well before considering them.

There have been various reports of fraud and scams. It is definitely not a company worth your trust or money.

I have tried multiple websites and also their official channel. Yet no response or resolution.

There are a lot of mentions on the Internet regarding their founders indulging in illicit activity and consumers taking them to court.

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