Overstock Deals Plumbing Depot Failed to return money after returing merchandise to them Highlands Ranch Colorado!!
Overstock deals AKA Plumbing Depot failed to provide refund even though I shipped the item back to them at their request. In the end I was without an item and out $580. On September 16, 2013 I purchased a nickel plated shower fixture from the plumbing depot for approximately $580. Plumbing depot sent me the incorrect item (a brass shower fixture) and I requested to return it for credit. They indicated they would charge me a 15% restocking fee and sent me a return slip to include with the item. I returned the item via USPS to the cost of $57.00. After 2 months I contacted Plumbing Depot regarding my refund and they informed me that they had no record of ever recieving the item. They indicated I needed to provide proof of tracking in order to obtain a refund. I requested they review their return area but they did not respond to my request. I left two messages for supervisors but never recieved a call back. Now I am out the $580 I paid for the item and I don’t have anything to show for it. They have both my money and the item in their disorganized warehouse and as they stated there is “nothing I can do about it”.