Basically I am not a world traveler….call me naive…..so we booked our criuse that leaves out of long beach, ca and goes to enchenada mexico with stops at catalina and san diego….I read the information booklet that they sent….and I did not understand if I was ok with just a drivers license or if I needed a birth certificate as well so I TOOK thier advise and called their 800 number for information from them….the experts. I and my wife listened very carefully and took notes….I asked the question and the customer service person told me I was ok , however to be carefull becasue if I got left behind in Mexico with out my birthcertificate and DL only there would be problems….ok…as a kid I have walked across the boarder many times….no issue so I thought that was good information…..day of the criuse we show up early and ready to get on the boat….They informed us that there is no way to get on this boat with out passport or birth certificate period. I explained the situation and tough. ok…but you told me it was ok….too bad…so they removed our baggage and I called the infomation number again….The first lady i spoke with said well if you can get it we can get you on the next ship with it comes back…however our service center in FL is closed today due to tropical storm…call us back..ok. Called the center back next day and talked with them there….went thru two adgents and bottom line the first person I spoke to wasn’t authorized to offer me to get on another cruise. Secondly even if we told you that a birthcertificate wasn’t needed you should of known and there is nothing we can offer you for our misinformation have a nice day. nLook if I was late…ok my fault. If we tried to break the law somehow…ok my fault. But when I didn’t understand the booklet they sent me and I called them for a deffinitave answer they gave me the wrong advise….. nThey one lady said that all CS coversations are recorded the last lady “the closer”” said only some are…OH ok yet more mis-information huh? nI am not asking for anything like upgrades…or a foot rub…just something back…if for one second I thought I needed my birth certificate I would of showed up with it in hand…or I wouldn’t of taken a week of work
dropped of my dog and daughter for a week and drove 5.5 hours….. nHow fair is that? I would take a credit or what ever but this was in part a LARGE part their fault period. nI would straongly recommend that no one does any kind of trip with Royal Carribean Inc..make no mistake they only want your money and DO NOT CARE ABOUT YOU AT ALL. nGotscrewedbyrcnlas vegas
P.O. Box 026053 Miami, Florida U.S.A.