We attended a presentation January 6, 2014 at the Best Western in Winchester, VA. We received a “free”” cruise and airline ticket through a third party vendor that required a refundable deposit of $99 and $75 respectively. We also must pay a non-refundable per person processing fee of $75/$25 when the certificates are used. We paid $3994 for enrollment into Saver Express / Happy Family Travel travel club with the expectation of receiving discounted hotel
condo & timeshare rental. There is a 3-day cancellation policy
but registration for the website takes one of those days away. They called two times in the first week to see if we had registered there yet. A simple 3-day trip has resulted in $450-$500 for the hotel portion – not the accommodations I requested either. Concierge Nicole Quinto has not delivered the search results within a timely manner as yet. I have called them four times to ask where the results are and what is taking so long. Two and a half weeks later and still nothing decent has been found. Their inventory is limited and the hotel wholesale releases they get are not available where and when I wanted. One night in New Orleans
really? While trying to navigate the poorly designed and jumbled appearance website