Sears Roebuck & Company Chantilly Virginia Review

Our Kenmore oven went out and I scheduled an in-house repair through Sears as my oven is still under warranty. The “customer service”” rep that took the repair order said he updated my phone telephone number

which he did not. I was supposed to receive a call the night before to confirm the next days repair. When the call did not come in

I called early the morning of the scheduled repair and confirmed the appointment myself. It was then I discover the customer service rep did not change my home phone number. nAs a result

I later received a call stating the technician was unable to confirm that someone was home and I would have to reschedule. nAngry over the situation

I called back and explained the situation and was told they would get a guy to come back and that they would call me with in 1 hour. No call ever came. When I called again

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