Sears Roebuck Ind. Irma, wi Review

I used to be a loyal, happy customer of Sears until I was charged $37.27 of interest and late payment charges that accumulated due to their own internal slow processing. nWhile on a business trip in CA, I had sign up for a SEARS credit card and purchased a $30 office jacket. Later I payed the entire $30 bill off via the telephone. 2 months later, I receive a bill for 37.27 due to finance charges and late payment. I called up customer service to find out why. n*A rep named “Katie”” answered. I explained that I couldn’t possibly have any charges b/c I had paid the bill in full. SHe said that I had paid the bill

but a late charge had occurred b/c it wasn’t paid on time. I told her that was impossible b/c I paid it over the phone and there was no mailing lag time. nI told her it must be because of slow

internal processing and I wanted the charges removed. She said I couldn’t prove that and I should pay the $37.27. nAs a result

I WILL NEVER BUY ANYTHING FROM SEARS AGAIN. I will also warn all of my friends

family

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