Complaint: I want to share my experience working with Shayli Lones with the company InMoment. In particular, I would like to expose her unethical business practices and to warn other potential clients of what they might expect to experience working with Ms. Lones. We have a mid sized company based out of Utah that was looking to expand its online presences and to penetrate the ecommerce markets w our products. We contacted InMoment.com and were introduced to a product demo and decided to give the companyu2019s customer experience platform a shot. After some months it became clear that the investments we were making were not yielding any meaningful returns and we contacted the company and spoke to a number of its representatives as they worked with us to resolve. We were in contact at one point with Shayli Lones who is the companies local Product Marketing Manager. Our conversations with her were disappointing as she made recommendations that turned out to be patently mistaken. Her so called u201cexpertiseu201d resulted in the creation of some significant problems with the online portion of our business that were expensive to reverse. Whatu2019s more is that as we failed to achieve results with the InMoment platform she privately tried to sell us on her own exorbitantly priced independent consulting services. So after losing money initially she made an effort to gouge us yet again. When we mentioned the professional breach she became acerbic and threatening and mentioned she would use her resources to u201cdamage our company online if we mentioned her proposal to her boss. We decided it was best not to engage the issue further given the threats. Overall our experience working w Shayli Lones was a complete nightmare. After speaking to other experts it is clear that Shayli Lones has very little native expertise in the industry, knows about as much about online marketing and conversion as my 15 year old nephew and spends her time seeking to monetize the clients that InMoment brings in by asserting herself into client communication. I suggest to others that they avoid interacting with this person at all costs. Hope this helps.
Tags: Internet Marketing Companies
Address: Nationwide USA