Complaint: I had a trial subscription to the SiruisXM service which I allowed to expire because my wife and I decided it wasn’t worth the money. I got multiple emails from the company trying to get me to reactivate. On Friday 1/11/19 I got a call from a rep that said my radio had been reactivated and I could pay $20.00 for 4 months of service. All I had to do was enter a code after I paid the invoice and everything would be good to go. He was particularly aggressive and almost insisted I give him a credit card number they could charge right then. I wasn’t in a position where I could comply and requested they send all information to my email address which they did. On that same day or perhaps on Saturday I received an email from the company saying I could get 3 years of service for $99. That sounded like a better deal so I tried to register for that by clicking a link in the email. When I did it said I wasn’t eligible because the radio was already activated. I emailed their customer service and explaining it appeared a bit disingenuous for them to activate my radio an then send the offer for a rate I couldn’t get because it was active. I got back what appeared to be basically a form mail that said they weren’t authorized to determine or give rates. Thinking I was dealing with an actual customer service representative I sent another email explaining the real issue wasn’t primarily rates but the fact that THEY had activated my radio without me knowing about it and THEN sent the offer for a better rate knowing I couldn’t use it. Got basically the same email reply as before. It seemed to me they knew the special $99 rate was coming and made the call to prevent me taking advantage of it. And, of course, customer service appears to be more customer disservice. Absolutely no care for the customer and no resolution.
Tags: Suspected Fraud, Tech Support
Address: United States