This is a copy of my email to this company: Hi, I have contacted you since more a month ago regarding illegitimate transaction you placed on my account for flight you failed providing its tickets. I contacted you on April 1st to book a flight for 5 passengers 4 adults and 1 child, from IAD to RUH on April 11th and the return flight on April 19th on Saudi Airline for Total of $4,730. I received on the same day Flight Reservation Code: 3WNAH8 at 7:43Pm, with a note by red color font as a bullet point: Please note that reservation requests are only confirmed once the airline has issued a ticket number. A second and final email with ticket numbers will be sent to your email address within 24 hours (up to 72 on the weekends) indicating that a ticket has been issued. I kept waiting several days, however, I received nothing neither from the airline, nor from YOU. When I queried I had been informed my bank declined the transaction. My bank verified they didnu2019t receive and transaction regarding purchase tickets. Then one of your representative attempted to make another booking for the same flight with every single details on April 5th, with Flight Reservation Code: 324G3H at 5:58Pm, and the same scenario happens but this time the excuse was the airline reject the booking because the flight is overbooked, fortunately, I was checking the flight online and sow it was half vacant. Then they tried to book me a flight but I refused to deal with your agency since you are not reliable and authentic, however later I found a tickets charge in my account for the first booking u201c3WNAH8u201d with the total of $4,730! I called million times and talk to several people but no one want to do something, everyone trying to put the blame on me and defend the company unethically. Rather than the rudeness of your representatives and bad attitude and behavior. I have contacted supervised Amaira and she admitted their are so many mistakes happens in my case and will ask the airline for refund and asked me for sometime. Its not my problem if the airline provided refund or not, I sealed with you not with the airline, and you are the one who did not provide me the tickets number, rather you never communicate to inform me and updated me for my booking status when the booking declined twice. I have been patient for long time to remedy this dilemma, and I hope your executives are wised and realize the sensitivity of the case. Being patient doesn’t mean I’m incapable of doing something, but I want to solve it internally and give you a chance to fix what you have missed. Looking to hear from you soon with good news by refunding the unlawful money.
(877) 245-3755/ 877-246-1