Complaint: Plainly put – disappointed! Fax transmission is slow – but it goes through after a while. But the main issue I have is trying to cancel this service with SmartFax – it was a drag to get it finally done!!! I tried to cancel my service on 4/22/18 – as instructed in their Support Center window. The Cancellation Website does NOT work! This is what I got when I tried to cancel on thier website – several times for a month: Secure.smartfax.com says Validation error 5pp Undefined 500 Internal Servier Error Internal Server Error >p> The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. ———————————————————————— I email the webmaster the same day, and no response for a month! I requested cancellation via email, no response, and they charged my account on 4/23/18 – they completely ignored my request! I finally called the Start Your Free Trial phone number, and I got a hold of someone (Paul). He finally cancelled my account, but said SmartFax does not issue refunds, even though they ignore my cancellation request for that month! Find a more professional e-fax service; I do not recommend SmartFax at all!
Tags: Efax Services
Address: United States