Complaint: Don’t do business with this company. Charged me for 10 Mb service, I recieved 3. They were incapable of getting it any higher, after literally hours wasted on the phone with them, returning a defective modem, etc. Still charged me for 10. So I switched to cable (literally 70 times faster than what I was getting). I was behind on my bill with Socket (my fault), and they shut off my access on the 1st. I called to cancel on the 6th, and they insisted on charging me for the full month. Let me repeat – they SHUT OFF my service on the 1st. I literally got no service from them AT ALL in March. I canceled my account on the 6th. THEY CHARGED ME FOR THE WHOLE MONTH. And for 10Mb service they knew I wasn’t getting, since they had spent hours on the phone with me not solving their speed issue. They’re crooks. Don’t do business with them.
Tags: Internet Service Providers
Address: Nationwide United States