Southwest Airlines Provo Utah Review

I had a flight all set to get me home early in the evening on New Year’s Eve after having visited my parents and family in order to celebrate with my fiancu00e9e and see some amazing Christmas lights before they got taken down the next day. On my way to the airport I saw that my flight was 15 minutes behind. Ok. No big deal. I got to the airport, said my goodbyes, got through security and sat on my butt for no less than 1 hour at the gate AFTER the time we were supposed to have taken off not boarded! It was finally at this point that a timid man with an accent so thick you couldn’t understand him announced that our flight was delayed. NO S***! We were already more than an hour behind and you hadn’t notified me of ANYTHING! Horrible customer service! Then in some half-assed bail-out tactic, you offer to put everyone on the next flight out, IN FOUR HOURS!!!! Unacceptable. What happens to everyone on that flight? Do not tell me you don’t have more airplanes than that. Next, in another half-a*s attempt to abate me, you offer a $100 travel voucher! You’ve already completely runed my New Year’s Eve and now your “fix”” is to offer me a voucher that will require me to spend MORE money on you in the future and possibly expose myself to the delays and horrible customer service that awaits me? Uh-uh. Hell no. You already can’t make this right

you only get one New Years per year. What I will accept

however

is a full refund of my flight price and two free upgrades for any future flights I may choose to take with you.”

2702 Love Field Dr Nationwide USA

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