Complaint: This company is not only scamming people but they are outright putting people at risk for deadly fires. We have been trying to get this company to give us proper working internet for the entire 7 years that we have lived in this location. They just make up all kinds of excuses but never really fix the problem. They say that they will refund us for our troubles after they fix it but then they never fix it. After several times of techs coming out to our place and just blaming the problem on our devices, a bad router, etc. all kinds of different excuses, we finally made them send an advanced tech out here who looked in the actual electrical room and found the problem. He said that it was a very dangerous electrical problem and that it was RGE’s responsibility to fix it. We called the electrical company who then said, No it is Spectrum who put this faulty wiring in there and they have to fix it. Of course, Spectrum said, no it’s RGE, sending us in a ridiculous loop. Then we had an actual electrician look at the issue and he said that Spectrum is notorious for scamming people this way. He said that they deliberately put the wiring in the wrong place so that people will just keep calling Spectrum and upping their internet speed which makes them more money. We, of course, had been doing this until we were sick of paying for 400 speed and getting only 40, if we had internet AT ALL. They just kept saying that their internet was just so darn fast that most people’s devices can’t handle it. So therefore, they were holding up their end of the bargain because the internet speed was coming into the building properly even though it was never actualy making it to the actual devices to allow them to run. This was the case with brand new xbox ones, smart tvs, very nice laptops that are 5g capable, etc etc and even our phones. All of these devices were working just fine at other people’s houses but when we tried to use them here, where we were actually paying so much more for much faster internet, it didn’t work at all. Now, today, the electrician just looked all of it over and said that the problem was even bigger and more dangerous than they even thought, possibly effecting the entire town. So we will see. Regardless, Spectrum has been the most crooked fraudulant scammers I have ever dealt with and they should be in jail. BUYER BEWARE, not only will you not get what you pay for, they might just burn down your whole building and possibly the whole town.
Tags: Internet Provider
Address: 166 Main St Hornell, NY United States