Spectrum Oconomowoc Wisconsin

Complaint: I called two weeks before moving to a new address to verify that they service the address. I was told that they had an account on file for the home and that services would be available. When I called to transfer services, I was told that the address was not serviceable and they would have to run about 2000ft of cable to actually service the address. After looking at multiple sites, including cablemover.com, that stated Spectrum services the exact address, the rep scheduled a survey to see what would be needed and if they could, they would run the lines after calling to verify. At that time, we scheduled the in-home setup appointment with a tech ten days out. The day before I received the appointment reminder, but still had not heard back regarding the survey. I called and was told multiple times that everything was good to go and that the lines were run, so the tech would be all set for the appointment. When the tech arrived the next day, he could not find the line to the house and noted that it was still 2000ft up the road. After viewing the survey, he stated that it was improperly filled out and that the tech just put “no physical lines needed to the house”” on the form. The tech put in for another survey to have construction run the lines and scheduled the next install date two months out. I put in a request to reschedule the install date and they called the next day and set the date for two weeks out. I then received a call a few days later from their Construction department stating that to run the lines I would need to pay them $11

Tags: Internet Service Providers

Address: 135 to run the 2

Website: Nationwide USA

Phone: 500ft of aerial cable and 168ft of underground cable. After talking with the manager of the department they said they were not responsible for the things said by the other departments and I had two options to pay or to not have service. I filed an FCC complaint and was contacted by some of the higher up management. They said they were not responsible for their errors

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Spectrum Oconomowoc Wisconsin is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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