Spirit Airlines Houston Texas Review

Around 10am on Friday, Nov. 7, 2014 I asked the employee of Spirit Airlines (at Bush International Airport) how to get my ticket. I explained I didnu2019t travel a lot. Her nametag was backwards, but she was a little taller than 5u20198, greyish colored hair and had a Russian sounding accent. She offered to assist me with the kiosk machine. She told me that because I had a computer bag (backpack with a computer and paperwork inside) and a bag with clothes (2 total) I would have to pay extra for a carry on. I figured that was the rules and went with it. I paid $45 dollars for Spirit Airlines to send my clothing bag and carried my computer bag onto the plane. When I got back to Houston at around 5pm on Monday, Nov. 10, I noticed another passenger exiting the plane with his computer bag and luggage bag in hand. I asked him, u201cSir, did you pay extra for traveling with a computer bag and a luggage bag?u201d u201cNo.u201d He said, u201cThey didnu2019t charge extra for a computer bag.u201d He was shocked that I did pay more. As were other passangers who heard us. I went to the Spirit Airlines ticket area and explained to an employee named Mr. Moore that I was told to pay extra because I had a computer bag and my luggage bag. He said first off that that shouldnu2019t have happened and I was owed a refund. I said I wanted to speak to a supervisor to get the refund. Simple, right? Mr. Moore brought over a woman who said she was a supervisor from Atlanta, even though I was in Houston. She tried to u201chandleu201d me by telling me, u201cNot that youu2019re a liar, Sir, but we donu2019t know what you hand with you when you traveled.u201d So, she called me a liar in other words. I said there were cameras all over the airport that showed me with my computer bag (nothing unusual) and luggage bag and showed them both. The Atlanta Supervisor and Mr. Moore were confused as to why I was charged extra and couldnu2019t explain why. The Atlanta Supervisor underhand-ly called me a liar again and kept trying to u201chandleu201d me. I said “I donu2019t need to be u201chandledu201d just given a refund for something I shouldnu2019t have paid for in the first place and stop argueing with me.”” The Atlanta supervisor

whose nametag was turned around and didnu2019t identify herself beyond

u201cIu2019m the Atlanta supervisoru201d continued to talk down to me instead of simply refunding me the $45. Eventually she brought over someone else

named James [no last name given]. He clamed that the other passenger on the plane should have paid to have brought his computer bag and luggage bag onto the plane

which completely goes against what Mr. Moore and the Atlanta Supervisor said. Also

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