Stop And Go Texaco Gainesville Florida Review

My husband and I went to this Stop And Go Texaco as usual and had a purchase total $83.90. The cashier ran our card as debit once and it was declined. (I knew this was not possible because we had well over $1500.00 in our checking account.) The cashier asked us to run it again as debit using our pin # again, and a second time it was declined. The owner came out and said that they were having problems with their debit machine and asked us to run it as credit, so we did. My husband signed the receipt and we left thinking everthing was ok. nThe very next morning I had discovered on our bank account on-line that the purchase of $83.90 had been taken out, not once, not even twice, but 3 times. I immediately printed our bank account register off and we went back to the gas station with this information. The owner said that he did not take our money because he Reversed the 2 debit Declines. Ok, so he reversed 2 declines which told me that he DID take it out because why would you reverse a decline?? He was kind enough to give us a copy of his credit/debit card batch out for that day, but unfortunately, his print off was no proof that he gave us our money back. If anything, it was more proof that he definately took it out 3 times, twice as debits, and once as credit. nHe asked us to wait atleast 3 days for our money of $167.80 to show back up on our bank account. I called the bank to find out if we had received our credit back from the gas station, (knowing that I did NOT see it for myself online), and was informed that they had NOT given it back to us. The kind lady at our bank informed me that she would take care of any bank charges or overdrafts that this incident might acquire since it was obvious that they had taken it out 3 times instead of once. She suggested that I go back to the gas station and show him my bank records and try to convince him to give us our money back, and if that did not work, then to call the banks 800 number to report fraud. (Now a full week had passed). nMy husband went back to the gas station today one last time today, (now that it has been 2 weeks since the incident), and tried one last time to explain to the owner that he had taken our purchase out 3 times and needed to refund it twice. The owner insisted that he did not take our money and that it was the debit card’s company’s fault, not his. That the debit card company had our money or that it was our bank accounts fault and not his. nSo I called the bank and they game me a case #, informed me that it was obvious that we were entitled to a refund from this gas station, asked us to come in to a local bank branch to sign a “Cardholder Statement of Dispute”” and that our money would be refunded back within 24 to 48 hours. nSo if we are getting our money back in 2-4 days then why report this? Well

we thought it would be in the consumers best interest to know that we believe this company is Ripping Off their consumers. Either they are knowingly ripping off their customers because it is quite obvious that they charged us three times

or they lack book keeping skills because if they were to balance their register with the credit card machine everyday

then they would have seen that they had overcharged us by $167.80 that evening. I don’t know what the correct answer is to that

but let me leave you on this note. nWe purchased $83.90 from the inside of Stop And Go Texaco

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Stop And Go Texaco Gainesville Florida Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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