Sunwest Choice Healthcare & Rehab

DO NOT GO TO THIS PLACE – I would Not recommend Choice Rehab for your loved ones or yourself. The locked down unit was, to say the least, a nightmare for my family member. I cannot put All the Nurses & CNA’s into a bad category because there were some nice and qualified staff but they cannot override the horrible CNA’s and two nurses. The lack of care and respect for the residence was maddening. If my family member had to be admitted again I’d rather drive to another state than Ever go back there. I do have to at least say I felt the Nurses & CNA’s on the “unlocked” side were a breath of fresh air after a week of what I consider hell..!! These employees had compassion compared to the others that should Never be in health care. Even with good staff on the unlocked side I would not recommend Choice Rehab. I feel even the director does not care or is oblivious to how horrible the residents on the locked down side are treated. Email me if you would like details. If not after I get my mom settled I will pursue this place till changes are made as an advocate for those who cannot speak.!!!

I wrote the above right after I took my mom from there.. Here is what I would write now that I have had time to think of what to say, some may be repeated: A said above my mom was in the lockdown area at first and there are only one CNA and one Nurse that are worth having. I would swear this place was a training facility when it comes to CNA’s – they are horrible and their Supervisor is probably part of the issue. I had a problem with several CNA’s and when I went to the Supervisor she told me they need to be worked with, REALLY, I think they need to be fired if that is the case. The are suppose to do two showers a week and my mom was there for over two weeks and I had to fight to get her a shower because she smelled and she had sores that she never had before she got there.. My mom also contacted MRSA from this place which in the end was her demise. The place is dirty, the laundry is bleached so don’t bring anything that has color to it. The FOOD IS COLD and HORRIBLE. They give them salad with no dressing, they are not rabbits. One Example: My mom’s grilled cheese sandwich was cold and the cheese wasn’t melted, tater tots cold, etc. Most of these patients in the lockdown area have dementia and many can not carry on a conversation so they can’t complain. Many times I went to see my mom and her oxygen tank was empty and no one noticed. Several CNA’s tired their intimidation on me since I was there everyday for two weeks and called them out on the issues that were wrong, where most patients get a visitor every week or less. After not showering my mom for the second time in over two weeks, and the cold dinner served, and their poor attitudes I asked to talk to the CNA in charge and she came in and told me she has no time for me she has meals to serve with a huge attitude and I told her that I’m tired of her attitude and her trying to intimidate and she will take care of my mom’s issue NOW. Then she argued with me till we were both yelling – yes she is yelling at me in my moms room. Staff came running and they moved my mom to the area that was not locked down. Later two Sheriffs came and told me the CNA and others with her said I screamed in her face several times the “N Word.” I am 52 years old and have NEVER used that word, I’m sure I used every other word though. The Sheriffs believed me so there were no charges. So I then went to the CNA’s Supervisor and after she said she believe me is when she said the CNA’s need working with, REALLY.. I think if your CNA’s gave a false report to the Sheriffs they would need to be fired, not Worked With. – The doctor I dealt with, I’ll post her name later, told me my mom was not hospice level and denied Hospice of the Pines coming to interview my mom. My doctor had Hospice of the Pines meet me at my house when I brought mom home and they said she is Hospice level and were discussed with this rehab. Also, they had my mom on oxygen the whole time she was there then three days before I brought her home they said she didn’t need oxygen then the second day they hooked her back up and took her off the day I brought her home. They wouldn’t let me take oxygen with me to bring her home or set it up at my house. This rehab is around 1,000 altitude and Prescott Valley, Arizona, my home, is around 5,200 altitude and so when I got home Hospice of the Pines hooked mom up on a temporary tank as they waited for the larger machine. THIS PLACE IS HORRIBLE. Feel free to email me if you need anymore information:

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