Complaint: A few weeks back I spent considerable time writing up a survey that I would use for market research for a future business. These surveys take significant time to prepare because one word here or there could sway a survey taker and lower the accuracy of your responses. After completion I submitted my survey, agreed to pay a few hundred dollars for survey takers, and waited. Shortly after I recieved correspondance from Survey Monkey that my survey was flagged. When their tech looked into the matter it was discovered that their software, designed to catch someone seeking personal information from survey takers, had flagged my survey in error. He was very clear after reading my questions the software had made an obvious mistake. Here is where you overide and submit right? No! I was told they would have to send it up for review and it could take a few days to get approval. In the meantime if I needed my survey to run I was told I could edit my questions. Edit the questions I spent all that time constructing? Yes! When I asked if I could recieve any sort of discount for the troubles, as the survey I wanted to take must be edited to something I hadnt intended (In other words I was paying for something I didn’t want) I was told pretty quickly: NO! So Survey Monkey advertised a product and a service that due to their faulty software I was unable to recieve and their answer was to pay full price for less than full service. Thank you Survey Monkey! Head over to Google, I hear their software and customer service is much better.
Tags: Internet Services
Address: Nationwide USA