Tahoe Mountain Lodging Sacremento California Review

I reserved a condo in Old Greenwood (Lake Tahoe) for summer 2017. When I originally booked my stay by phone I was not told my rates would increase except for the week of July 4th, in which Carla ended up giving me a night free because I thought the $700+- rate seemed too high. I was told because of my lengthy stay I was being charged a “flat rate””. A flat rate to me means one flat fee for each week. I was also charged a daily fee for use of the pool. My reservation confirmation stated use of pool and gym were free. The GM’s response to this was that he would create a new bill for me by hand that showed a “”flat rate”” and he offered to refund my Tahoe Mountain club fees as my reservation confirmation stated this was “”complimentary.”” He refused to reduce my nightly rate that was much higer than I was told when reserving. Clearly there is deceptive pricing here

as why would the manager need to re-create my invoice to reflect what I thought I was paying for. Herc

the GM could not understand why. Not providing a full summary of charges and daily rates for each day up front in writing is deceptive billing. The prices on my original email confirmations and initial phone call with reservations was not clear and also deceptive. My final bill was so confusing that It took two individuals two hours to sort through it to understand the charges. I did not appreciate that Herc Heinley also stated by phone that I should have understood what I was signing up for before paying. The problem with this

is that if I had known during the last weekend of my stay that my rate would escalate up to $800

I would have left on a Tuesday or Wednesday before the price became higher. I stated to Herc that in the future it would be helpful to send customers daily rates built into email confirmation so that people know what daily rate they are being charged for daily. I would have never known to ask for this as I was told I was paying a flat rate when making the reservation. Further

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