John Eyler Chairman, President, CEO, n My best friend since sixth grade is finally having a baby. Due to our long and close relationship, I want her to have the best for her new baby. So, I recommended she and her husband register at Babies R Us, which they did. Today, I went online to make some purchases for her shower on October 30. After being unable to use codes for discounts and then a code that I saw for a free monitor (912620 and 912211) I gave up and decided to go to my local Toys R Us. nWhen I walked in to Toys R Us (Downers Grove, IL) I found the ad with a coupon for 15% off the car seat I intended to buy ($119.99) and a coupon for a free umbrella stroller when you spend $75. In addition to the $10 off $50 card I received the mail, I figured I was going to push my $350 budget pretty far. nCustomer Service printed the registry I needed and I was off to shop. A manager with a year 2000 badge met me in the aisle and I showed him the registry and the six or seven items I was interested in. The first big thing was the car seat, after looking it up on the computer, it was determined this item can only be purchased at Babies R Us. I showed him my coupons and he said he was sorry, but Babies R Us would not honor them. nI asked about the stroller that was offered with a purchase of $75 and he said Babies R Us had a similar offer, but a baby monitor instead of the stroller. I looked for some other things on the registry and decided to spend $50 elsewhere to use the card I received from the mail and then head over to Babies R Us. I easily spent in excess of $65 in the DVD and video game area. On the way out of the store, I found some items on clearance in shopping carts on the sidewalk and went all the way back in the store to purchase two more items. nI made the drive over to Babies R Us (Lombard, IL) and printed the registry again. I did not see any sales advertised or the offer for the monitor with a purchase of $75. I went to the counter and asked if the store was having a similar sale as to either the web site or Toys R Us. The assistant manager (Connie, I believe) asked what the sales were and I explained the different options available both on the internet and in Toys R Us. nConnie said it is too bad I did not have the coupons from Toys R Us with me, because they always honor them. I told her I was just there and was told exactly the opposite. She said again, that is too bad; if I wanted, I could drive all the way back to Toys R Us, get the ad and bring it all the way back to Babies R Us. I asked if she couldn’t at least honor the 15% off and she said no, I would need to drive back there for the ad, there was nothing she could do. At that point, I did not even ask about the monitor. nAs you can see, this was probably one of my most frustrating experiences trying to spend $350. I guess I will try and spend it at Target. And, I am contemplating returning the close to $100 in merchandise I spent between the two trips in to Toys R Us. nNow, I tried to send an email through the Toys R Us web site www7.toysrus.com/ and here is what I get nError Occurred While Processing RequestnError Diagnostic InformationOracle Error Code = 12203 ORA-12203: TNS:unable to connect to destination The error occurred while processing an element with a general identifier of (CFQUERY), occupying document position (15:3) to (15:105).Date/Time: 10/09/04 22:53:34Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)Remote Address: 188.8.131.52HTTP Referer: www7.toysrus.com/guest/contUs.cfm nNatalienLombard, IllinoisU.S.A.
1 Geoffrey Way Wayne, New Jersey U.S.A.