Travel Services International Chapel Hill NC Review

My wife and I attended a sales presentation by Travel Services International (located at 140 East Bay Street Ste. A in Charleston) while we were on vacation. During the presentation, we were told that we could purchase a vacation membership with TSI which would provide us with 40-80% savings compared to travel websites such as Expedia. We were shown slides which compared prices for cruises, hotels, and condominiums which showed the TSI price vs. the price which could be found via typical travel websites. A prominent sign was shown during the presentation advertising their claimed A+ Better Business Bureau rating, which impressed both of us. The sales pitch was high pressure and did not allow us to compare prices online while we were there; in addition, we were told that the special pricing discount that they were offering (~$4000 off the normal price of the membership) was only available while we were in the room. If we wanted to think about it and come back the next day, the membership fee would have been $9995. They created additional pressure by offering an additional $1000 off the membership cost to the first couple to sign an agreement. As we thought this was an A+ BBB-rated business which could save us money for future vacations, we decided to sign up for their service and receive the extra $1000 discount. When we got home, we immediately discovered that this business only had a B rating and is not BBB accredited. We still wanted to give TSI the benefit of the doubt so we waited until we received our membership information. Once we logged into the website, we compared prices for cruises and hotels, and it was immediately obvious that the prices on their website were more expensive than what we could find on travel websites. At this point, we contacted their support services via email. In this email, we provided screenshots of comparisons of prices for searches for hotel rooms and cruises which showed that we could find better rates on our own. We received a response from Patrick Weaver, one of the supervisors for Customer Service. He said that he could address all of our issues but that we needed to give TSI an opportunity to walk us through the “learning curve”” associated with their website. He also stated that I needed to “”speak to him directly I wanted any monies returned””. When I spoke to Patrick on the phone

he told me that he would provide us with a personal concierge

Serena

who would help us find lower prices due to the “”learning curve”” associated with their website. When we asked Serena to conduct searches for us

we were able to once again easily find prices that were less expensive on travel websites. Once I filed a BBB report

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Travel Services International Chapel Hill NC Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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