Bought a hotel voucher to winter park mountian lodge. Had to make reservation when bought voucher. Made it weeks in advance but had to cancel do too leaving town. when I called to cancel using my cell phone the reservation line said they were having a unusual amount of calls and too leave a voice mail or phone and they would call back. When I returned I called. To rebook and they told me I was a no show and charged me room tax. I called to speak to there reservation manager Ron and he wasn’t available . Waited all day finally called back and was told I needed to cancel 7 days prior so that was why I was a no show. I called on the 7 th day prior and they still refused a refund or too let me rebook. Travelzoo also refused says they don’t back up their customers it’s the hotel that mAles the rules.
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