I want to get the word out that people should not to use Trip Mate Travel Insurance. I nsuffered an injury over a year ago while in St. Lucia which required nsurgery. I have filed numerous claims with Trip Mate re: Trip nInterruption and Medical. When I called them from St. Lucia, I had to nleave a message, and they never contacted me back re: Trip Interruption nand my injury. When I did get in touch with them, they told me they do nnot make phone calls outside the US. WOW. Why provide services to peoplentraveling outside the US? They would not reimburse my trip through the ntrip interruption policy because I checked into the Sandals resort. They ntold me if I had checked in somewhere else, they would have reimbursed nthe claim. nNow on to the medical, I have bills over $10,000 and have nbeen waiting for over a month to receive an answer about these medical bills and if they are nor are not going to reimburse me. They have paid some of the medical bills, but nrequested more information regarding the other bills. I have sent all the required information according to the policy and am still waiting over a month for an answer regarding my medical bills. nI would advise people not to even use this company! Customer service is TERRIBLE!
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