Twilight Travel Kingwood Texas Review

I, Mary Beth Nogues, received a fax on July 10, 2014 advertising a 6 day 5 night vacation including all meals and beverages (alcoholic included) for $119.00 per person to Cancun, Jamaica or Hawaii. It also said choose your 4-5 star resort, Corporate meal plan, Unlimited activities including non-motorized sports. I called 855-883-1867 and spoke to a James Bell at EXT 325. He gave me a list of resorts and I told him I was interested in Maui. He then suggested the Four Seasons Resort. I specifically asked him if $298 was the total for 2 persons and he said “YES””. I booked the vacation for OCTOBER 14TH

2014. Shortly thereafter I received an email from docusign for a confirmation of my reservation. The confirmation # was CT22535100 but it did not list the Four Seasons Hotel. I called back several times and asked for James Bell at EXT 325 and he was never there. They said he “”just left”” and to call back the next day. I called back several days in a row and he was never there. Then I asked for a supervisor and was connected to Jessie at EXT 285. She also told me the consumer line was 855-883-1865. She told me that “” I NEEDED TO PAY AN ADDITIONAL $350 BOOKING FEE PLUS $853 PER PERSON PLUS $99 PER PERSON GRATUITIES FEE AND THIS HOTEL WAS NOT ALL INCLUSIVE!. I told her this was deceptive advertising! She told me it was not that James Bell told me of the additional charges upon booking. I told her to listen to “”the recorded conversation”” between Mr. Bell and I and she informed me that there was no James Bell that worked there. I told her this was deceptive advertising and she said

“”get real

did you really think you could get a vacation for $298?”” I said yes

that was the TOTAL Mr. Bell told me. I asked for a refund and she refused. She said it was a non-refundable fee for the vacation package. I asked what this package covered and she said it was for the meals. I asked to speak to her supervisor and Debbie came on the line. She basically said the same thing as Jessie and told me NO on the refund. I told her I was going to complain to the Better Business bureau and the Federal Trade commission and she told me to have a nice day. What a rip off. Kingwood

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