I took a ride on Sunday October 7th from the DoubleTree in NYC to my sisters apartment in Lyndhurst, NJ. The ride was quoted around $68 and we accepted the ride rate. We took a ride with a slightly disgruntled driver as he did not want to get stuck in the traffic going back to the city, he expressed this specifically out loud. We apologized but we needed to get home and this was the point of the UBER car service. When he dropped us off he said look what happens now I get to sit in traffic because of this drive. I again apologized and we left the car. As we were getting home from an event we changed and got ready for dinner and I did not think much of the drive after all why would I? I then get an email later in the day that says my card was charged over $120 because we stopped in Lyndhurst and went to Newark Airport Terminal A. We did not take any such ride, and I was charged for it. I then called UBER but found out they wont speak to you on the phone unless your a driver, I even tried calling the driver line as I was charged double my rate and have a false ending location. I then noticed when I checked my card that the $68 was charges PLUS the $120 so now I have paid 3x my trip cost and cannot get anyone on a phone to discuss them significantly overcharging me. I follow the instructions and report an issue on the app, I hate this because usually you get standard BOT responses which is exactly what I have been getting for over a week now. They say they will refund me the $53 owed but that’s it. I still have another charge on the card they wont deal with at all. I keep getting blanket exact same responses and cannot get them to let me talk to a manager or get a phone call when it is regarding my finances. This cannot happen and I cannot get my refund. My last hope is reporting it here.
310 Prospect Ave Hackensack, NJ United States
Taxi & Limousine Services, Taxi Cabs