My mother didn’t want me to post anything bad about her experience but I’ve recently found out about some unethical business practices so I’m posting a negative review to help others avoid the stress and heartache. My mother had a terrible experience at Dr. Unger’s practice. I’m sure there are many happy patients, by we are not one of them.
She had a hip replacement operation that did not go well. It’s been about two years now and my mother still walks with a limp. Constantly having to do physical therapy to loosen up her joints. She has a hard time getting up after sitting for extended periods of time. She says she was better before getting the operation done.
The incompetent billing department failed to send their claim on time, so they couldn’t collect from the insurance company. The billing lady at the office actually came out to harass my mother during an office visit to say she owed the full dollar value of the operation since they failed to collect. She was so intimidated by the employee she hasn’t gone back since.
Recently they sent the bogus bill to a collection agency. Now we have to deal with them on getting a bill we don’t owe removed from the credit report.