vanilla air treasure island Florida Review

A friend and I flew Vanilla Air to Hong Kong from Japan. No problem flying to Japan but we had a huge problem on our way back. We were delayed an hour and a half on the ferry from Macau to Hong Kong but still made it before the recommended cut-off. We arrived at the airport but there was no one to be found for Vanilla Air. They were all gone and there were no signs indicating Vanilla Air! We asked an employee of another airline and he said they left and that this is common. He also gave us a card with their phone number on it. I could tell he was fed up with dealing with Vanilla Air even though he was very helpful and nice to us. We called the number and ofcourse it was busy all three times we called it. We had no choice but to buy another ticket with them because even though the price went up about to $500 dollars instead of about $275. We purchased the ticket and waited about 9 hours until the staff came back at midnight for the 2am flight. We argued but they said they couldnt do anything. We flew to Tokyo and spoke with the supervisor in Narita where the HQ is located. He had shouted “no refunds”” before we could even explain what happened. We continued to argue with him until he gave up his managers name. He said there was nothing more that he could do for us. At this point we felt robbed and in dis-belief. We did email the manager Mr. Hisae Yamazaki. He said that there is no way his staff left early and that they could not refund us. We are still fighting this. We also discovered that many people have claimed that Vanilla Air commits a truncated scam with people involving long names. They don’t confirm their passengers flights like other airlines and they force them to buy a new one at the check-in counter!”

Headquarters Narita International Airport 2PTB Internet Japan


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