Complaint: We signed up for Exede Viasat internet once we moved into our new home. 1st issue, the installer didn’t arrive on time. 2nd, he charged me a $20 fee even though it was supposed to be free installation. Turns out, he was not supposed to ask me for money and that has since been refunded. 3rd, we burned through all 25 gb of data within a week, I called cust service multiples time with no resolution. 4th, our directv somehow got hooked up to the internet and we burned through our data within a week in January once data was restored to 25gb. I called to cancel, was given a $10/monthly credit which I didn’t ask for, I just want out of the contract. 5th, a repairman came out for 10min or so and tried to talk my husband into buying more data because nothing was wrong. 6th, we were promised the highest speeds but the highest speeds we have rec’d is no more than 7 [should be at least 18]. 7th, the repairman kept texting me and would not tell me why [I have these messages]. 8th – contacted cust service about this with no resolution. I just wanted out of my contract and I believe I should not have to pay the approx. $300 to end it as they have not held their end of the contract up. I filed a report with the BBB & attorney general, they finally offered to waive half of the early term fee and I called and cancelled services today. Still despise this company and would recommend ANYONE and EVERYONE to STAY AWAY!
Tags: Internet Service Providers
Address: Colorado United States