VIP Resorts (AKA Click Deals Social Media Corp.) contacted me on Oct. 15th 2015 offering me a 5 day 6 night hotel stay package for my family to several places in Mexico, Caribbean, and more. The price of the package was $350, the sales people Jeremy Bender and Herbert Pittman pitched me on a hotel called the Melia Caribe Tropical. After reviewing the offer I accepted the package and was transferred to billing to pay the $350. When the billing department for payment the billing department individual informed me there was a $300 u201cresort feeu201d associated with the Melia hotel. I was pretty upset with this and told them to transfer me back to the sales people. The sales people bumped up my package to include 2 stays for the same price, I accepted and went on with the purchase. A few weeks later my wife and I locked down a time in January to travel so I contacted VIP-Resorts via their website the way we were informed to. Several days passed and no contact from them, so I tried again via their website (VIP-Resorts.com) and again several days passed and no contact. Finally after over a week I contacted them by phone to book the travel (11/06/15), the employee on the phone informed me the hotel I had been sold on was NOT eligible for a 5 day 6 night hotel stayu2026 I was told my only option was the Grand Sirenis in Punta Cana. I figured it couldnu2019t be that bad and accepted it, I contacted my wife to update her and have her book tickets through Delta now that I had confirmed the hotel stay. Later that night when I went home we looked at the travel reviews for the Grand Sirenisu2026 they were TERRIBLE! People in the few weeks prior had reported bed bugs, multiple cases of food poising, and overall poor conditions of the hotel. I contacted VIP Resorts the next day and told them I was not happy and needed this fixed. I explained to them what I was initially sold on by their employees and that I expected them to honor this deal. The women placed me on hold several times and finally came back confirming that they would honor my deal and to expect an email confirmation from them. Today 11/30/15 several weeks later I contacted them at 3:50pm CST to find out where my confirmation number was and to get a refund unless I could get it today. I was told the supervisor was in a meeting and would have to call me back in a few minutes. An hour and a half later I called again, told them my story AGAIN and was told the Melia was now sold out! I stated I wanted a refund and was told they would give me a refund but would need to keep $50 for a transaction fee.
287 West Road Suite 52 Ocoee, Florida USA