VIP Resorts sold a vacation package to us but has never been able to honor their agreement and provide a vacation(s) that we purchased. We believe VIP Resorts deliberately mislead us when providing information regarding their vacation packages. When we made a reservation, 3 times, we were told that the property we were interested in, though listed on the VIP website, was no longer an option. So we agreed, all 3 times to a different resort and even once to an up sale. All 3 times the sales rep informed us we would receive a confirmation email in 5-7 business days. We NEVER received a confirmation. This back and forth of vacation scheduling has gone on long enoughu2026 1 and half years as a matter of fact. They are clearly waiting for us to u201cforgetu201d about the purchase and for us to quietly go away. VIP has not and obviously will not honor their contract therefore, the saga continues as we will never go away until we get our FULL refund of $643.00. We have made over 30 phones calls speaking to Alice, Emily, Josh Flagg, Gustavo Jaramillo, Lucas Haberek, and Jordan (manager). Jordan told me Friday, July 21st 2017 that a Financial Manager, Jacob White would be calling me. Again, no returned phone call, when I called today Monday, July 24th, 2017 I was told none of the financial managers are in today. This company is a scam!!! Return our stolen $643.00 immediately. They also have an F Better Business Bureau rating.