May 13, I contacted Vrotels’ booking agent Kim( don’t know her last name) and requested a cancellation of my reservation for 5 nights in NY from June 30 – July 5 because of essential surgery on my right foot. With my request, I also enclosed my doctor’s order that I can’t climb any stairs for several months. Later, I found out the flat that I reserved is on 4th floor, and there is no elevator. According to the rental contract, once payment are made, they are not refundable. Therefore, I requested another flat either has no stairs or has an elevator. Unfortunately, the replacement flat that Kim booking agent offered costs much more than I can afford. I was surprised and dismayed, to say the least. It is unethical and illegal for a hotel business to charge consumers without providing them suitable accommodations. Because they are apparently unable to find accommodations at the same price, I am requesting a full refund.
Internet, New York USA
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