My review is focused on the 2nd floor dementia ward of this facility. Westmont STRIVE Center for Rehabilitation are NOT taking care of my dad. My mom has found my dad’s diaper soiled many times and he was like that for several hours because the diaper was hanging down to his knees. My dad refuses to leave his room so someone needs to bring his food to his room and watch to make sure he eats otherwise he will play with his food, they cannot even do that for him.
They keep telling my mom that my dad has to go to the dining room to eat but he has such anxiety with his dementia that he is too scared to leave his room, and the staff won’t take the time to try and calm my dad and see if they can get him out of his room. They act like just because he is mobile, he can do this stuff, he can’t, he won’t.
The staff is not trained in how to handle dementia patients, that was obvious to me after only a couple days. My dad was in a hospital for about 2 weeks just recently and the staff there was trained in dementia and they told me they had no problems with my dad, with feeding him or changing his diaper or bathing him. At Bria in Westmont however, the staff have trouble with all that because they don’t know how to approach and talk to dementia patients such as my dad who have a lot of anxiety.
The majority of the staff also seem to want to do the bare minimum work required. There is not enough staff to handle the number of patients, it’s about 6 only for 75 patients. The environment at Bria is also not suited for dementia patients, it is loud with lots of traffic of people walking by, the staff talk way too loud at the dementia patients when they should be talking quietly and nicely to them instead.
So because of their lack of knowledge and training in dementia/Alzheimer’s, my dad is stuck looking out the window of his room all day long cause it is the least loudest place. And his view from his window is just a concrete alley, nothing pretty to look at like flowers or a garden at least. The dementia ward also reeks of urine that seems to be embedded in the walls or near the walls. My mom has to go there everyday and stays there for hours because she knows if she doesn’t, my dad may go without eating or may be stuck for hours in a soiled diaper.
It is clear that we cannot trust the staff to adequately take care of my dad and we have already talked to them several times about correcting these problems and they STILL have not been resolved! We tried to get him into another nursing home but were unable to, so for now at least my dad is stuck at Bria and that means stress for us since they clearly are not taking care of his basic needs.
Also, since my mom goes there everyday since she cannot trust the staff, the staff then uses that as an excuse to not take care of my dad and then my mom ends up doing a lot of the work that THEY should be doing. She ended up having to bathe him many times herself as well as feed him. One time my dad defecated on the floor of his room and the staff did not even notice.
My mom walked in and discovered it and asked that someone come and clean it up and no one ever showed up to clean it! SHE had to clean it up herself! This has been a bad experience for us and my dad, and it is shameful that they even call this a dementia ward when they are incompetent and have no training in dementia….what a disgrace. And to think they are getting minimum $7,000 a month for each patient, about $10,000 for those with a private room. It is all about profit for this nursing home.
So if you have a loved one with dementia or Alzheimer’s do not pick this nursing home, it is not the right environment, and the staff have no training in dementia. The staff is too small to handle the number of dementia patients. I swear they do not realize that dementia patients require a lot of attention and watching over, so that leaves opportunities for bad things to happen since they are not checking up on the patients often like they should….terrible.