I had placed an order for bike parts on Nov, 11, 2002 through the web site www.wheelworld.com nSince I live in Israel and visit the U.S. every once in a while, I was not able to place the order in person and decided to order online. after I placed the order I was contacted by an employee named Patrick and he advised me that there is one part that is not in stock and that i would have to wait for it. nAfter checking my Visa card balance I had found out that it has been charged for $700.00 (the price of the parts plus $47 dollars for shipping & handling), although they wrote in their web site that your card will not be charged unless items are in stock. I kept waiting for the parts, and kept calling the store, and every time I called they had told me that the part was not in stock, when I asked to speak to a manager patrick put me through to a person named kyle, who was very rude to me and hung up on me saying that i am wasting his time when I called to ask where are that park that I PAID FOR A MONTH AGO! nfinaly partick advised me that the shipment will not be sent because its too big for the mail and Fed Ex or UPS charge $300-$450!!! for the shipment! He was even rude enough to tell me to pay for the shipment through Fed Ex! and if I am not happy with it I can come and pick it up myself!!! After waiting for 5 weeks that he has my money and after many very expensive calls from israel, he advised me that he will refund the money and “that’s it””. I explained to him that the interest i would have to pay for refunding the money is over $150.00
but he was not willing to listen. nI don’t understand how can Wheel world advertise in their web site that they ship anywhere
charge me for shipping
for a product that they sell and know what’s the size of the shipment and still lead customers on!
learn from my mistake! it has been 5 weeks