Complaint: I consulted with Wood Floors By Classic to redo the flooring inside my condominium. Due to their accredited status with the Better Business Bureau and their affiliation with the American Wood Flooring Association I expected a higher level of professionalism than is typical of other flooring contractors, especially taking the companys higher price into consideration. Unfortunately, Wood Floors By Classic performed an absolutely irreprehensible job and thus far have refused to take responsibility for it. Wood Floors By Classic strongly recommended that in lieu of installing new flooring to instead refinish the original stained floors. I was not once informed of the potential risks associated with refinishing a wood floor that already was already finished to begin with. These risks include the floorboards becoming curved, wavy, and cracked. Wood Floors By Classic sent a couple of workers who did not speak nor understand much English to my home, who then proceeded to ruin my floors beyond repair. My floor is now bent, wavy, and virtually destroyed. I have consulted with several flooring/contracting experts who have observed the flooring in my condo and they all agree that my floor is damaged to the point where I now need new flooring. I would have been agreeable to new flooring from the beginning, that is until Wood Floors By Classic recommended that I instead opt for having my pre-finished floor finished once again. In the process, I was never made aware as to the possible hazards involved with having pre-finished flooring re-finished. Not only have I been stuck with the cost but it has also wasted an immense amount of my time. Wood Floors By Classic has not taken any accountability for their actions and their work as well as their behavior throughout all of this has been nothing short of unacceptable. I would like to at least get all my money back so I can use it towards installing new floors (that will of course cost me 3 times as much).
Tags: Builders & Contractors
Address: 184-44 Grand Central Parkway Queens, New York United States of America