On Thursday, 23rd June, 2016 my wife and I travelled to London (LGW) on WOW Air. When we arrived at Gatwick airport and went to pick up our bags we discovered that my suitcase had been badly burned and much of my clothing was melted and destroyed. We went to the window and reported this with the file # LGWWW10217. I had to purchase a new suitcase for the clothes which were still ok. I left the suitcase and damaged clothes at the WOW check-in desk as they had no office or representatives at the airport. Before doing this I photographed the damaged suitcase and each of the items of clothing which were destroyed. I estimated the damages and price of the suticase to be $719. I then contacted WOW airlines and sent them the photos and esimate. They opened a ticket for me #484255086 and sent me an email asking for my bank details and saying they would reimburse me within 6-7 weeks. I sent the details and further asked them to give me and my wife free tickets to London as added compensation for the grief and anxiety caused by this incident. After 12 weeks and nothing I sent them an email. No reply. I sent further emails. No reply. Today 10/21/2016 I contacted them, got the run around, got put on to the ‘Luggage Department’ who sent an email saying I would get compensated but this time it would take 9-10 weeks due to high demands. It is obvious they have no intention of paying me and could care less. I want every traveller who intends to use this airline to read this story and BEWARE! I also would like someone to help and advise me on how I can sue WOW Air in small claims court. Is it possible to sue a company based in Iceland through the U.S small claims court? Any advice would be much appreciated.
Katru00ednartu00fan 12 Internet Iceland
(+1) 888 209 3170