www.airfare.com nedlands Review

I tried to book an airfare on the website WWW.AIRFARE.COM on Sunday night around 12 midnight 08-23-09. The airfare was for the next day 08-24-09 leaving Chicago O’Hare Airport at 11am. I have used various other websites to book air travel in the past without any problems. When I booked it, they had an extra $40 fee because I was using a non-USA credit card (the card is from my bank in Australia). This seemed odd but not alarming. I then proceeded and they presented me with some terms and conditions. Nothing too special there. I then booked the ticket, they emailed me saying that my booking was made but my flight was not confirmed until I filed out and faxed some forms with a copy of my credit card and passport. I called the website to tell them I do not have access to a fax or scanner and it also seemed that if i filled out these forms they were going to charge me again!! They told me to go to a library and do this in the morning, the flight was at 11:00am, and the library opens at 9:00am. And United Airlines (the airline I was supposed to fly with) requires all passengers on international flights (which is what I booked) to be at the airport at least 2 hours before flying. This isn’t even including time to travel to the airport. I told the customer service center of the website, but they wouldnt listen that there was nothing I could do. I asked to talk to a manager, to which they replied “they just left””. And I should call back in the morning at 9:00am. I called my bank in Australia

and they informed me that the company had already charged my card and they couldn’t cancel it. I then went to bed at around 3am. I Woke up the next day at 8:30am tried to call them to talk to managers/supervisors etc. The first time I called the person told me he was unable to transfer me

and I should call back and he gave me two extension numbers of “”managers””. I could both of the numbers but no one responded. I called back another customer service agent

he told me “”they just arrived”” and transferred me to another number that also did not answer. So I called back for a third time and spoke to a different person

who told me that there are “”no managers””

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